Frequently Asked Questions

What is Convergent Billing?

Convergent Billing is the process of consolidating all of a resident's monthly charges onto one comprehensive statement.

What is Expense Management?

Expense Management is a process for analyzing, paying and consolidating a property's recurring utility bills. This service platform is designed to alleviate the internal accounts payable portion of the monthly process.

What is www.MyResidentNetwork.net?

The My Resident Network is a web portal where residents go to view images of their monthly Ocius statements, sign up for paperless billing, submit online payment requests, and much more.

Are there any setup or implementation fees for using your services?

No, there is no cost to implement Ocius services.

Will I need to install additional software on my computers to use your services?

No, Ocius Convergent Billing, Transaction Processing and Expense Management services are web based and require no additional software.

How long does it take to implement my property on the Ocius platform?

A standard Ocius implementation lasts approximately 30 days from authorization to begin.

Do you provide training for each of the Ocius services?

Yes, the Ocius training plan includes customized web based sessions or on-site meetings.

Can prospective residents pay application fees or deposits with a credit card?

Yes, prospective residents can use a credit or debit card to pay application fees and deposits in the management office.

After a resident uses your online payment services, how long does it take for the site to receive the funds?

Resident payments are typically deposited to the site within 48 business hours for ACH transactions and within 5 business days for credit card transactions. A record of the transaction is available immediately on the Ocius website.

How can I get in touch with my Ocius representative?

You can call Ocius at 866-850-3500, email Ocius or visit us on the web at www.Ocius.net.